Forum Posts

cgarrison77
Oct 11, 2022
In MICROS Simphony
https://drive.google.com/file/d/1sLnLNKDEhLarbiTB3z3rjhSaLao55RV1/view?usp=sharing
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cgarrison77
Aug 16, 2022
In MICROS Simphony
Sometimes when you make changes in CAL Config after a workstation has already been CAL'd, it stops automatically starting the Simphony app. Follow these steps to get the app to start back up automatically 1) Open the Registry Editor on the workstation (search "regedit" in search bar) 2) Navigate to \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MICROS\CAL\Config 3) Look at the line for "AutoStartApp" 4) If the "Data" column is blank, right click on the line and click "modify" 5) Type in "C:\Micros\Simphony\WebServer\ServiceHost.exe - A" and save 6) Reboot workstation and see if app starts automatically now If that doesn't work, check in Services on the workstation that "Oracle Hospitality Simphony" is set to start automatically.
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cgarrison77
Jun 22, 2022
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cgarrison77
Jun 15, 2022
In MICROS Simphony
Please note these steps also work for RES 3700! MSR Barcode Confirmed to work for 721p #res3700 #msr #barcode #simphony
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cgarrison77
Dec 22, 2021
In MICROS Simphony
There will be many times on your projects where you need help or are not exactly sure how to do something. Here are the steps you should take to find the answer. 1) Search the # fb-simphony channel in Slack. You can search for the channel in Slack and add yourself to it. You can then search within the channel for your answer. 📍 This channel includes product stakeholders, so avoid posting questions in there yourself unless you have exhausted all resources 2) Search the My Oracle Support (MOS) knowledge base. Login with your SSO, select your product and type the error you see or the problem your experiencing. 3) Search Confluence 🚩 In order to load confluence you must be logged into the Oracle VPN. You do not need your Oracle laptop to use the VPN... simply download it from Oracle External Tools. You will get a "Site can't be reached" error if you try to access it outside of the VPN. 4) Ask POSU members who also work with Simphony. Check the internal schedule to see who else has worked on Oracle projects. 📍 TIP: Your PMs are not technical people and will not be able to help you with hardware or configuration issues
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cgarrison77
Nov 23, 2021
In MICROS Simphony
1. Open file explore, go to C:\Program Files\Oracle Hospitality. RENAME your current EMC Client folder to a useful name for you (ie..MTU03, MTU5, or EMCHyatt, etc….) Example: 2. Go to Control Panel, Choose Programs/Features, and Uninstall EMC: 3. Download the EMC version you want from whatever URL (client specific/MTU01, MTU03, etc… /SimphonyApp), and install the version required. 4. After installing it, rename it to a meaningful name (same directory as in step #1). 5. After your versions are installed, navigate to the folder you want, then EMCClient, then launch EMC.exe within that folder.
How to have multiple versions of EMC running content media
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cgarrison77
Oct 28, 2021
In MICROS Simphony
1) Click here to download Oracle VM VirtualBox. 2) When Oracle VM VirtualBox is up, select "new". 3) After creating the session, you will get a "boot failed" error (if you do not have an ISO attached). 4) Create an ISO (if you have a windows machine, you can use these steps) 5) To attach the ISO, go back to the VM and select "Settings" 6) The go to "Storage", select the "Empty" Device and upload the ISO with the disk icon (see below) 7) Once done, click "Ok" and launch your VM!
How to create your own VM workstation (for testing purposes) content media
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cgarrison77
Oct 09, 2021
In MICROS Simphony
Watch this step-by-step video on how to configure course lines. https://www.youtube.com/watch?v=sx4LUqH6KdE
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cgarrison77
Oct 09, 2021
In MICROS Simphony
Click below to find documentation on how to successfully upgrade a site's Simphony. https://go.oracle.com/LP=98494?elqCampaignId=265664
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cgarrison77
Oct 06, 2021
In MICROS Simphony
The Check and Posting Service (CAPS) is a required service that runs on-premises at the property. CAPS acts as the bridge between the Enterprise and the property, providing resiliency and increasing system performance. As workstation operators perform transactions and other operations on POS clients, CAPS stores the information and then posts in real-time to the Enterprise. Each property must have CAPS configured because without it, information occurring on the POS clients does not post to the Enterprise. In the event of a WAN outage, POS clients are largely unaffected as they continue to post transactions to the on-premises CAPS. During a WAN outage, the Enterprise is inaccessible to the property; changes made in EMC are not reflected on POS clients, and Reporting and Analytics reports do not include the live transactions. Other systems and functions that rely on Enterprise connectivity are similarly impacted. When the WAN connection is restored, CAPS posts the information to the Enterprise. CAPS also serves as the arbitrator of check sharing by maintaining a record of check ownership. This minimizes the likelihood of multiple POS clients having conflicting versions of a check. Some properties perform a large volume of transactions that overwhelm the POS client workload. For these environments, it may be necessary to run CAPS on a PC with significantly more computing resources and disk space. The information in this chapter explains the variety of configuration methods for CAPS. https://docs.oracle.com/cd/E76065_01/doc.29/e69879/c_caps.htm#SIMCG-CAPS-3BCA17CB 📍 During the installation process, it's important that you install and CAL CAPS first! CAPS on a workstation For smaller hotels, CAPS will often sit on a workstation (terminal). However, certain chains may have CAPS sit on a PC for more RAM and power. If your CAPS sits on a workstation, you will find it under "Workstations" on the property level. ❔ How do I know which workstation is CAPS if it doesn't have "CAPS" in the name? Open up a workstation and click on the "Service Host" tab. Your CAPS workstation will have a "Check and Posting" Type that your other workstations will not have. ❔ How does the system know which terminal is CAPS? On the property level, click on "Property Parameters" then on the "Workstations" tab. The "Check and Posting" Type is what defines your CAPS. When doing an install involving a CAPS on a workstation, your CAL packages should contain at CAL client, Service Host Download, and Service Host. CAPS on a PC CAPS that sit on PCs can be programmed and CALed two different ways. The first way is to have CAPSonIIS. The difference with CAPSonIIS is that CAPSonIIS has no service host — it functions only as check and posting. Because of this, users are not able to open an app and ring things in like they would on a terminal. CAPSonIIS are programmed differently in EMC and have different CAL package deployments. Instead of finding your CAPS under "Workstations", your CAPSonIIS can be listed under "Service Hosts" at the Enterprise level. You can also have a CAPSonIIS under workstations by selecting the "Is Windows Service" checkbox. 📍 CAPSonIIS CAL package cannot not be downloaded with service host CAL package — you can have either or, but not both. If your not sure which way your CAPS should be configured, check with your PM.
Understanding and Installing CAPS content media
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cgarrison77
Aug 27, 2021
In MICROS Simphony
If you have transactions that are showing up on workstation reports but not in R&A, make sure your properties are linked in EMC. At the Enterprise level, go to the "Setup" tab Click on "Properties" Double click on your property Make sure "Report Location" is set to property (not "None")
Data not showing in R&A content media
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cgarrison77
Aug 27, 2021
In MICROS Simphony
Troubleshooting a cash drawer that will not pop Start here: Is the cash drawer locked? Will the cash drawer open for no sale or via "PMC"? Does your Tender/Media "cash" have option bit "Open cash drawer" enabled? Can you rule out faulty hardware? Then try this: Reboot workstation Kill Simphony (service host) and restart it Then try this: Go to registry editor HKey_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\pcwsapi\Parameters Add 32 bit DWord ReverseCDStatus with value 1 @DJ Abate
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cgarrison77
Aug 23, 2021
In MICROS Simphony
Check with your project manager to see what environment your site is on. Click here to view all links for every environment. 💡 Please note: you will need to be connected to Oracle VPN to view the link above. MTU5 Simphony FQDN : mtu5-ohsim.oracleindustry.com egateway (secure) : https://mtu5-ohsim.oracleindustry.com/egateway/egateway.asmx Simphony Engagement App : https://mtu5-ohsim.oracleindustry.com/EngagementApp Simphony App : https://mtu5-ohsim.oracleindustry.com/SimphonyApp SimVen (Tangent): https://mtu5-ohsim.oracleindustry.com/TangentService/TangentService.asmx STSG2: https://mtu5-sts.oraclecloud.com/api/v1 R&A and modules FQDN : https://mtu5-ohra.oracleindustry.com R&A Portal : https://mtu5-ohra.oracleindustry.com Devops: https://mtu5-ohra.iad.icprod.oracleindustry.com:7002/devopsUI/ IDM: https://mtu5-ohra-idm.oracleindustry.com Internal: https://mtu5-ohra-idm.iad.icprod.oracleindustry.com G&L : https://mtu5-ohra-ohgl.oracleindustry.com Inventory : https://mtu5-ohra-ohim.oracleindustry.com/inventorymanagement/formlogin.aspx SFTP (port 22) : sftp://mtu5-ohra-sftp.oracleindustry.com
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cgarrison77
Aug 21, 2021
In MICROS Simphony
Applies to: Oracle Hospitality Simphony Cloud Service - Version 2.0.0 to 2.0.0 [Release 2.0] Oracle Hospitality Simphony - Version 2.0.0 to 2.0.0 [Release 2.0] All Platforms Steps Click the <Property> tree item. Click the Setup tab. Click the Workstations link. Double-click the Gray Box button. Click the Devices tab. Click the Add link. Enter the appropriate information into the Select Peripheral Device Type field. Enter a valid value e.g. "input text". Click the COM Port Settings object group. Set using the defaults or what is programmed on the workstation specifically by going to Device Manager > Select the Com Port Click the OK button. Click the Save (Ctrl+S) button. Click the Home Page tab. Click the Barcode Format Sets link. Click the Insert... (Ins) button. Click the Object Number object group. Enter the appropriate information into the Record Name(s) field. Enter "<Name of Format>". Click the OK button. Double-click the Gray Box button. Click the Formats object group. Set based on what they barcodes should read Click the Save (Ctrl+S) button. Click the Workstations tab. Click the Transactions tab. Enter the appropriate information into the Barcode Format Set field. Enter "<Barcode Format Set>". Click the Save (Ctrl+S) button. Use quick start guide (https://atgsupportcentral.motorolasolutions.com/content/emb/docs/manuals/14008803a.pdf if link is broken, from scanner support portal, google DS9208 and you will find it) Scan the following: SET DEFAULTS STANDARD RS-232 <DATA><SUFFIX 1> 💡 Please note: this information was found on support.oracle.com (Doc ID 2092340.1)
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cgarrison77
Aug 19, 2021
In MICROS Simphony
Resolution: Remove the property from the zone. Add the property back into the zone. DB Reload on the workstation(s) #troubleshooting
"Sign in not allowed, revenue center not found" content media
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cgarrison77
Aug 16, 2021
In MICROS Simphony
Follow these steps if you receive these errors: 1) Run Command Prompt as administrator 2) Type "Netsh" and hit enter 3) Type "interface tcp set global MaxSynRetransmissions=8" and hit enter 4) Command Prompt will say ok. Then reboot workstation 5) Once logged in, try to reload database again. You should be able to reload with no errors. Thank you @l.mendoza!
"Central database is not available for download" content media
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cgarrison77
Aug 06, 2021
In MICROS Simphony
📢 Please review this important documentation on how to set up Oracle thermal printers: https://docs.oracle.com/cd/E64360_01/docs/F35239-01.pdf Example of printer configuration in EMC: Yellow is local (receipt) printers and red is remote (kitchen) printer Example of workstation configuration for receipt printer in EMC:
Setting up thermal receipt printers content media
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cgarrison77
Jul 15, 2021
In MICROS Simphony
You may need to reimage a workstation for a number of reasons, including: Locked out of windows (don't know user credentials) Locked out at startup (requested bit locker access key) Workstation does not have a desktop (no windows) If you are asked to reimage a workstation, you will be given a USB drive with a ghost file on it. Follow these steps (and whatever steps are provided to you). Plug USB keyboard and bootable flash drive into workstation Power on workstation and start tapping the F2 key to enter the BIOS In the BIOS, disable the option to "Authenticate User on Boot" and disable "TPM Support" under the "Security" menu. In the BIOS "boot" menu, select the USB as the primary boot source. Save the configuration and exit (F10) The workstation should come to the Windows PE environment and launch Ghost32.exe. Ghost may generate some "bad block errors" or "drive were not unmounted cleanly". Click past them and process. I will not affect the image process. Using Ghost, select "Local" --> "Disk" --> "From Image". Select D: DVD Rom from drop down and browse the launch Ghost 32.exe Select the workstation internal drive (#1) as destination. After the disk image is written, restart workstation and reenter the BIOS by tapping the F2 key. Select the internal workstation drive as primary boot device. Restart workstation to freshly installed base image. Connect with your PM or site about the correct windows user credentials. Open the command prompt as administrator and type netplwiz and hit enter In the windows that opens, uncheck the option that says "User must enter a username and password to use this computer Enter password from step 13 and click ok. Restart computer (note, if it asks you to login, you might have to complete this step again)
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cgarrison77
Jul 09, 2021
In MICROS Simphony
The table layout (or map) is what servers can use to quickly start a check by table number. They can also use it to see the status of a table (if TMS is enabled). Here are the steps to making a realistic layout of your site's tables. 1) Let's create our basic layout first. - Navigate to "Page Design" (under "Configuration") - Navigate to the page containing your table layout (or create one) - Select the "Other" dropdown menu next to "Button" - Under "Table Management" select "Dining Table (Enhanced)" - Move and resize the new table to it's accurate location - Give the table a table number and legend number (should be the same number) 2) Once you have all the basic tables laid out, we will give them a design icon to better represent the table type (round, square, two-top, six-top, etc.). To do this, we must first decide which images we will need. We will do this by creating Dining Table Classes. - At the Enterprise level, navigate to the "Setup" tab and select "Dining Table Class" under "Enterprise Configuration" - Click on "Insert" to create a new record. - Select the image you wish to use (ex. "7123 - Rec 6 Top") and give the record a new (ex. "Rec 6 Top) - Repeat these steps for all the table types you have 💡 Wondering what each image looks like? You can see see them on the "Content" page at the Enterprise level. 3) Now that we have our classes defined, we will attribute them to the appropriate tables - On the RVC level, navigate to the "Setup" tab and select "Tables" under "RVC Configuration" - Assign the correct class to each table number 4) Go to the terminal and update the database - You may need to do a reboot of the terminal or a "Reload WS Database (Long)" but this will take awhile, so be careful when you use it. 💡 Note: these changes will NOT show on page design... only the terminal. Page Design will continue showing you the ordinary blocks Learn any other tricks to making an impressive table layout? Share them below!
Creating a table layout content media
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cgarrison77
Jul 06, 2021
In MICROS Simphony
Workstation 6 Click here Workstation 310 Click here Have another workstation? Find setup documentation here. 💡 If you are unsure of what workstation you have, refer to your project ordering documentation or leaflets supplied in the box #install
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