1. Open file explore, go to C:\Program Files\Oracle Hospitality. RENAME your current EMC Client folder to a useful name for you (ie..MTU03, MTU5, or EMCHyatt, etc….) Example: 2. Go to Control Panel, Choose Programs/Features, and Uninstall EMC: 3. Download the EMC version you want from whatever URL (client specific/MTU01, MTU03, etc… /SimphonyApp), and install the version required. 4. After installing it, rename it to a meaningful name (same directory as in step #1). 5. After your versions are installed, navigate to the folder you want, then EMCClient, then launch EMC.exe within that folder.

1) Click here to download Oracle VM VirtualBox. 2) When Oracle VM VirtualBox is up, select "new". 3) After creating the session, you will get a "boot failed" error (if you do not have an ISO attached). 4) Create an ISO (if you have a windows machine, you can use these steps) 5) To attach the ISO, go back to the VM and select "Settings" 6) The go to "Storage", select the "Empty" Device and upload the ISO with the disk icon (see below) 7) Once done, click "Ok" and launch your VM!

The Check and Posting Service (CAPS) is a required service that runs on-premises at the property. CAPS acts as the bridge between the Enterprise and the property, providing resiliency and increasing system performance. As workstation operators perform transactions and other operations on POS clients, CAPS stores the information and then posts in real-time to the Enterprise. Each property must have CAPS configured because without it, information occurring on the POS clients does not post to the Enterprise. In the event of a WAN outage, POS clients are largely unaffected as they continue to post transactions to the on-premises CAPS. During a WAN outage, the Enterprise is inaccessible to the property; changes made in EMC are not reflected on POS clients, and Reporting and Analytics reports do not include the live transactions. Other systems and functions that rely on Enterprise connectivity are similarly impacted. When the WAN connection is restored, CAPS posts the information to the Enterprise. CAPS also serves as the arbitrator of check sharing by maintaining a record of check ownership. This minimizes the likelihood of multiple POS clients having conflicting versions of a check. Some properties perform a large volume of transactions that overwhelm the POS client workload. For these environments, it may be necessary to run CAPS on a PC with significantly more computing resources and disk space. The information in this chapter explains the variety of configuration methods for CAPS. https://docs.oracle.com/cd/E76065_01/doc.29/e69879/c_caps.htm#SIMCG-CAPS-3BCA17CB 📍 During the installation process, it's important that you install and CAL CAPS first! CAPS on a workstation For smaller hotels, CAPS will often sit on a workstation (terminal). However, certain chains may have CAPS sit on a PC for more RAM and power. If your CAPS sits on a workstation, you will find it under "Workstations" on the property level. ❔ How do I know which workstation is CAPS if it doesn't have "CAPS" in the name? Open up a workstation and click on the "Service Host" tab. Your CAPS workstation will have a "Check and Posting" Type that your other workstations will not have. ❔ How does the system know which terminal is CAPS? On the property level, click on "Property Parameters" then on the "Workstations" tab. The "Check and Posting" Type is what defines your CAPS. When doing an install involving a CAPS on a workstation, your CAL packages should contain at CAL client, Service Host Download, and Service Host. CAPS on a PC CAPS that sit on PCs can be programmed and CALed two different ways. The first way is to have CAPSonIIS. The difference with CAPSonIIS is that CAPSonIIS has no service host — it functions only as check and posting. Because of this, users are not able to open an app and ring things in like they would on a terminal. CAPSonIIS are programmed differently in EMC and have different CAL package deployments. Instead of finding your CAPS under "Workstations", your CAPSonIIS can be listed under "Service Hosts" at the Enterprise level. You can also have a CAPSonIIS under workstations by selecting the "Is Windows Service" checkbox. 📍 CAPSonIIS CAL package cannot not be downloaded with service host CAL package — you can have either or, but not both. If your not sure which way your CAPS should be configured, check with your PM.

If you have transactions that are showing up on workstation reports but not in R&A, make sure your properties are linked in EMC. At the Enterprise level, go to the "Setup" tab Click on "Properties" Double click on your property Make sure "Report Location" is set to property (not "None")

Resolution: Remove the property from the zone. Add the property back into the zone. DB Reload on the workstation(s) #troubleshooting

Follow these steps if you receive these errors: 1) Run Command Prompt as administrator 2) Type "Netsh" and hit enter 3) Type "interface tcp set global MaxSynRetransmissions=8" and hit enter 4) Command Prompt will say ok. Then reboot workstation 5) Once logged in, try to reload database again. You should be able to reload with no errors. Thank you @l.mendoza!

📢 Please review this important documentation on how to set up Oracle thermal printers: https://docs.oracle.com/cd/E64360_01/docs/F35239-01.pdf Example of printer configuration in EMC: Yellow is local (receipt) printers and red is remote (kitchen) printer Example of workstation configuration for receipt printer in EMC:

The table layout (or map) is what servers can use to quickly start a check by table number. They can also use it to see the status of a table (if TMS is enabled). Here are the steps to making a realistic layout of your site's tables. 1) Let's create our basic layout first. - Navigate to "Page Design" (under "Configuration") - Navigate to the page containing your table layout (or create one) - Select the "Other" dropdown menu next to "Button" - Under "Table Management" select "Dining Table (Enhanced)" - Move and resize the new table to it's accurate location - Give the table a table number and legend number (should be the same number) 2) Once you have all the basic tables laid out, we will give them a design icon to better represent the table type (round, square, two-top, six-top, etc.). To do this, we must first decide which images we will need. We will do this by creating Dining Table Classes. - At the Enterprise level, navigate to the "Setup" tab and select "Dining Table Class" under "Enterprise Configuration" - Click on "Insert" to create a new record. - Select the image you wish to use (ex. "7123 - Rec 6 Top") and give the record a new (ex. "Rec 6 Top) - Repeat these steps for all the table types you have 💡 Wondering what each image looks like? You can see see them on the "Content" page at the Enterprise level. 3) Now that we have our classes defined, we will attribute them to the appropriate tables - On the RVC level, navigate to the "Setup" tab and select "Tables" under "RVC Configuration" - Assign the correct class to each table number 4) Go to the terminal and update the database - You may need to do a reboot of the terminal or a "Reload WS Database (Long)" but this will take awhile, so be careful when you use it. 💡 Note: these changes will NOT show on page design... only the terminal. Page Design will continue showing you the ordinary blocks Learn any other tricks to making an impressive table layout? Share them below!